Erie Insurance Network Outage Announcement & FAQ
Erie Insurance has announced a company-wide network outage of all of their systems (quoting, servicing, billing, claims, mobile app, etc..) The company released the following statement:
ERIE, Pa. (June 11, 2025) –
On Saturday, June 7, Erie Insurance’s Information Security team identified unusual network activity. We took immediate action to respond to the situation to safeguard our systems and data. Since Saturday, we have continued to take protective action for the security of our systems.
We are working with law enforcement and are conducting a comprehensive forensic analysis with the assistance of leading cybersecurity experts to gain a full understanding of this event.
The investigation into this event is ongoing. We will continue to provide updates as we have more information.
During this outage, Erie Insurance will not call or email customers to request payments. As is best practice, do not click any links from unknown sources or provide your personal information by phone or email.
While the protective actions the company initiated are ongoing, our local agents, claims and customer care teams continue to support our customers. Policyholders who need to initiate a claim can contact their local agent or ERIE’s First Notice of Loss team at (800) 367-3743. Customer Care is also available at (800) 458-0811.
During the Erie Insurance network outage, our team at First Pioneer Insurance would like to take a moment to reassure our valued customers that we are here for you every step of the way. We understand that disruptions like these can cause concern, but rest assured, we remain committed to your protection and peace of mind. Please know that your coverage is not affected by this outage.
Policy Changes
Call our office to report a policy change. Our team is logging all requests and will process them as soon as Erie’s systems are back up and running. Your current auto policy extends to newly purchased vehicles so this will not affect your coverage.
Billing
No payments can be processed with Erie at this time. During this outage, Erie Insurance will not call or email customers to request payments. Do not click any links from unknown sources or provide your personal information by phone or email.
Keeping You Informed
We are in constant communication with Erie Insurance and will update this page with any information they share regarding the network outage. Our goal is to ensure you are well-informed and confident in the steps being taken to resolve the situation.
Reach Out Anytime
Please do not hesitate to call us with any concerns. Our dedicated team is here to assist you, and we are committed to ensuring your experience remains as seamless as possible despite the current challenges.
FREQUENTLY ASKED QUESTIONS?
Q: What if my payment is due during the outage?
A: Erie Insurance can not accept payments at this time. Electronic Funds Transfer (EFT) payments WILL NOT be withdrawn from Customer accounts during the outage. Further guidance will be shared from Erie Insurance once the network outage is resolved.
Q: Will policies be cancelled for missed payments during the outage?
A: Policies WILL NOT be canceled due to the EFT payments or manual payments not processing. Additionally, Erie Family Life has extended its payment grace period to 30 days during the outage.
Q: Is Customer Care Operations open?
A: Yes, Erie Insurance Customer Care Operations is open from 8am-7pm to assist with some Customer inquiries. You can also call our office M-F 9am-5pm.
Q: Can I still submit a claim during this time?
A: Yes, please call our office! We can assist you. Erie Claims employees are working on existing and new claims to the best of their ability during the outage.
Your protection is our mission, and that doesn’t change when technology faces a hiccup. We appreciate your patience and understanding. We look forward to continuing to serve you with the highest level of care and dedication. Call our office with any questions you may have.